Retail workers will need skills such as machine learning, AI and big data analytics in 2020.

IT skills are in demand more than ever, and they’ll be needed in the retail industry in 2020 to keep e-commerce platforms operating effectively and to help stores manage inventory.

Among the skills in demand are big data analytics, application development and use of artificial intelligence.

“What retail desperately needs now is people who understand math, things like factor analysis, regression analysis, predictive validity, statistics and how can you apply it to this thing called big data,” said James E. Dion, founder and president of Dionco, a Chicago-based retail consulting firm. “That is so lacking in retail but just starting.”

In 2020, retail professionals won’t just need to track pricing, but the price of a shopping basket, said Greg Girard, program director, worldwide omnichannel retail analytics strategies at IDC Retail Insights.

Another key skill in demand will be inventory management using RFID tagging, Dion noted.

“RFID tags are going to be absolutely critical,” Dion said. “That’s the holy grail for any retailer, to get 100 percent visibility on their inventory and 100 percent visibility to replenish their inventory, to get rid of what doesn’t sell and buy more of what does sell.”

Check out the infographic below to learn about the top 5 tech skills retailers will need to optimize their business in 2020.

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  1. As an assistant manager for Wal-Mart, I see the impact of e-commerce on the business. I have become more and more intrigued by the thought of applying myself to this side of the company. How can I get there? I welcome a good challenge and I’m all about adapting to change. Change is the true development of an individual and their talents.

    1. Hi Chadd. Thanks for all of your hard work as an assistant manager. We agree that change is the true development of an individual and their talents. Getting there depends on where you’d like to work within Walmart technology. For example, if you’d like to become a programmer, we recommend learning different programming languages. We recommend identifying what interests you, and building a resume and portfolio to help you get there. When you’re ready, we invite you to search open opportunities on our careers website.

  2. If I read this article correctly, The way of doing things by 2020 will make a few of us older people feel like dinosaurs.
    I would love to be able to go back to school and learn new ways to do my job, as I am unemployed. But You need money to go back to school, and seeing as I have none it just becomes another dream to go in the bag of dreams never to be realized ever again.

    1. Ted,

      Your never too old to learn new skills, we live in one of the greatest technological eras in history, you don’t have to go back to school for another 4 years just to take a bunch of classes you don’t need and get into unwanted student debt, run a google search on programming languages, watch a few how to, or introductory videos on youtube, see what works for you. Practice at home, or even join linkedin and search for programming articles or people who work in the industry that can assist you, I am sure someone is willing to help you out. Stay positive and don’t let being unemployed get to you, we all have been there. You can do it Ted!!! I believe in you!!!

    2. You have two choices Ted, give up and be the victim or find a way, you have done it your whole life, fight dude.

  3. I programmed for 4 years in Visual Studio using ASP, VB, C#, and some C++. My original love in academic life was math and statistics which was never appreciated. Well, now I am teaching science.

  4. Hi,
    Respected , tech expert
    I am a student in 2 science final year. I love to coding. so now I am learning C,C ,VB,PHP… and pls guide me what I have to do to become a IT EXPRT??????
    my favorite subject are mathematics and information technology and physics.
    pls guide me??????

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